Case Study Customer Service Skills - 1440 Words

Part 1 a) Project summary Customers complained our staffs have very bad customer service skills and their service attitude are very rude. There are no customer service training provided to the staffs and each staff treat customers in their own way. The company is now losing customers because a lot of customer complaints and customers decide to not to come back to our company. The project is developed to help the company’s staffs to improve their customer service skills and knowledge and know how to treat customers correctly. I am hoping to achieve the result of 100% customer satisfaction level, increased business sales and increased business performance level. Benefits The benefits will be better customer service skills and knowledge for the staffs, better business sales and business reputation and help to bring more new customers to our company and all the company’s staffs know how to treat customers in the correct way. Target group and stakeholders Target group is all the company’s staffs such as reception, accountant, admin workers and managers. Stakeholders are customers, all the company’s staffs, senior managers and customer service trainers. Task breakdown Task 1: Find out the poor customer service areas need to get better for the company’s staffs Task 2: Discuss with the company’s owner and tell him how important to train staffs for customer service Task 3: Make company’s owner agree with the customer service training and issue fund for the training Task 4: Find theShow MoreRelatedCustomer Service Policies Of The Salon1602 Words   |  7 Pages Customer Behavior and Experience – Salon  Introduction Customer service is a very essential factor for the success of any company. However it is vital to note that most companies fail to take this into consideration the importance of customer service to their overall performance (Gilmour et al., 2013). 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